At Ghar Tak Shiksha we strive to provide our students with a seamless and efficient experience when it comes to accessing our educational materials and resources. This Shipping and Delivery Policy outlines how we manage the delivery of physical and digital products associated with our coaching classes.
Physical Products
If you enroll in a course that includes physical materials, such as books, workbooks, or other educational resources, the following terms apply:
- Shipping Timeframes: Once your order is confirmed, we will process and ship your materials within 5 to 7 business days.
- Shipping Costs: Shipping costs are calculated based on your location, the weight of the package, and the shipping method selected. These costs will be displayed at checkout before you confirm your order.
- Delivery Partners: We partner with reputable courier services to ensure timely and secure delivery of your materials. You will receive a tracking number via email once your package has been shipped, allowing you to monitor its progress.
- International Shipping: We offer international shipping to select countries. Please note that delivery times may be longer for international orders, and additional customs fees or taxes may apply, which are the responsibility of the recipient.
- Damaged or Lost Items: In the unlikely event that your materials arrive damaged or are lost in transit, please contact our support team within 5 to 7 days of delivery. We will arrange for a replacement to be sent at no additional cost.
Digital Products
For digital products, such as e-books, recorded lectures, or online course materials, the following terms apply:
- Instant Access: Upon successful enrollment and payment, you will receive immediate access to your digital products via our online platform. You will also receive a confirmation email with instructions on how to access your materials.
- Downloadable Content: Some digital materials may be available for download. You are granted a non-transferable, non-exclusive license to access and use these materials for personal educational purposes only. Sharing or distributing these materials without permission is prohibited.
- Technical Support: If you encounter any issues accessing or downloading your digital materials, our technical support team is available to assist you. Please contact us via [Contact Method] for prompt assistance.
Delivery Issues
If you do not receive your physical or digital materials within the expected timeframe, please reach out to our customer service team at [Email/Phone Number]. We will investigate the issue and take appropriate action to ensure you receive your materials as soon as possible.
Changes to Shipping and Delivery Policy
We reserve the right to update or modify this Shipping and Delivery Policy at any time. Any changes will be reflected on this page, with the "updated date" at the bottom of the page revised accordingly. Continued use of our services following any changes indicates your acceptance of the new terms.
Contact Information
For any questions or concerns about your order, shipping, or delivery, please contact us at:
- Email: abadheshdelhi2015@gmail.com
We are committed to ensuring that you receive your educational materials promptly and in excellent condition, so you can focus on achieving your learning goals.